Adelphi Help Center

Your login = your platform access (market data, watchlists, app features).

Your brokerage account = your actual investment account with approved trading and funding access.

You can have a login before your brokerage account is approved, your application may still be in review.

1. Sign in and tap your profile name (top right).
2. Select My Profile → edit the field you want to change.
3. Save and complete any security verification.

1. Tap Forgot Your Password? on the login screen.
2. Enter your account email.
3. Check your inbox (and spam) for the reset link, it's time sensitive.
4. Set a new password and sign back in.

Create your login first (phone, email, password), then follow the in app prompts to complete the brokerage account application.

Already have a login? Go to the account dropdown (top right) → Edit → Add Account → choose your account type.

• Individual cash account
• Joint (JTWROS), two person account with right of survivorship
• Traditional IRA
• Roth IRA
• Entity account (LLC, corporation, partnership, etc.)

• Government issued photo ID (driver's license or passport)
• Social Security Number (SSN) or ITIN
• U.S. mailing address
• Entity applicants: formation docs, EIN letter, authorized signer info, and a resolution authorizing account activity.

Broker dealers must verify each customer's identity and report certain account activity to the IRS. Your SSN or ITIN helps Adelphi do both.

Yes, Adelphi is built for first time and experienced investors alike. You're in control of your own investment decisions; Adelphi does not provide investment advice.

Most individual applications are reviewed within 1 to 2 business days. Entity accounts may take longer depending on documentation.

You'll receive a notice with the reason or any next steps we can provide. In some cases, you may be able to reapply after fixing the issue. Some decisions based on legal, regulatory, or risk requirements may be final.

Trusted contact: Go to My Profile → Trading Accounts and add a trusted contact. This person may be reached in limited situations (fraud concerns, difficulty contacting you), they have no trading authority.

Beneficiary: Designate during account opening or later through the Beneficiary Assignment section. Percentages must total 100%.

ACH (bank transfer): Go to Deposits/Withdrawals → ACH Relationship → Link a Bank Account → verify → initiate transfer.

Wire transfer: Go to Deposits/Withdrawals → Wire Deposit widget (web) or Deposits → Wire Transfer (mobile app) for instructions.

New ACH deposits go through a 4 business day clearing period before funds are available for trading or withdrawal. This protects you and the firm against fraud and returned transfers, standard practice across all regulated brokers.

The deposit amount will be reversed from your account and a $45 returned item fee will apply. If the reversal creates a negative balance, your account may be restricted until it's resolved.

You can withdraw settled, available funds. You cannot withdraw:

• Deposits that are still within the 4 business day clearing window.
• Sale proceeds before T+1 settlement is complete.

Yes, eligible accounts can be transferred via ACATS (Automated Customer Account Transfer Service). The account at the other firm must have the same title, owner name, and SSN/Tax ID as your Adelphi account. Submit a Transfer Initiation Form (TIF) to start the process.

U.S. listed stocks and ETFs, that's it for now. No options, no margin, no crypto, no futures.

Once your account is approved, funded, and your deposit has cleared. ACH deposits require the full 4 business day hold before you can trade.

Tap Trade → search the ticker → enter your order details → review carefully → submit.

Always confirm account, ticker, buy/sell side, quantity, order type, and estimated value before hitting submit.

Market order: Buy or sell immediately at the current market price. Fast, but no price guarantee, especially in fast moving markets.

Limit order: Buy or sell only at your specified price or better. You control the price, but execution isn't guaranteed if the market doesn't reach your limit.

Stop order: Becomes a market order once your stop price is hit. Useful for limiting losses or protecting gains, but the execution price may differ from the stop price in volatile conditions.

Check order status in the app: Open (sent/waiting), Filled (fully or partially executed), Rejected/Cancelled (didn't execute, reason shown).

You'll also receive an official trade confirmation per your delivery preferences.

T+1, the next business day after your trade date. Sale proceeds are not available for withdrawal until settlement is complete.

No. Adelphi offers cash accounts only. No margin, no leverage.

Contact support@adelphis.co immediately. The operations team will open a reconciliation ticket and escalate to the trade support desk.

Go to the Positions tab in the app or web platform. You'll see intraday and settled views synced with our clearing system.

Corporate action details appear on your monthly account statements. Contact support for questions about a specific event.

Sign in to the web platform → Documents tab. Adelphi provides account statements at least quarterly when required. Accounts with activity may receive statements more often under Adelphi's statement schedule.

Tax documents (Form 1099 and others, as applicable) are published in the Documents section of the web platform. Adelphi targets February 15 each year, subject to applicable IRS deadlines and calendar adjustments.

Adelphi complies with applicable federal reporting requirements, which may include:

• FINRA CAIS, customer and account information reporting.
• CAT (Consolidated Audit Trail), securities order and trade event reporting.
• IRS Form 1099, year end tax reporting for applicable activity.

• View account balances and positions
• Check order status and activity
• Place eligible stock and ETF trades
• Manage deposits and withdrawals
• Update certain profile information

Mobile app: Phone friendly layout built for quick access on the go.

Web platform: Flexible, customizable workspace, move widgets, access documents, and manage detailed account updates.

Both connect to the same brokerage account with identical balances and positions.

Yes, both reflect the same account. If you see a mismatch, refresh the app and confirm you're on the right account. Contact support if it persists.

Yes. After creating your login, you can start or continue a new account application in the app, select the account type, provide ID and identity information, upload documents, and review agreements.

No. The same 4 business day clearing period applies whether you fund via web or mobile. Your account must also be fully approved first.

1. Confirm you have an internet connection.
2. Close and reopen the app.
3. Check for an app update.
4. Try the web platform as a backup.
5. If the issue continues, contact support with your device type, time of issue, and a brief description.

Adelphi applies security controls and activity monitoring to protect your personal and financial data, consistent with SEC and FINRA cybersecurity expectations.

Your job: protect your device, password, and email. Contact support immediately if you suspect unauthorized access.

Possibly, if you're a U.S. resident. Non U.S. residents are not eligible through the standard process. Contact support for guidance based on your situation.

All legal documents are available at adelphis.co.

Email support@adelphis.co to request closure. Adelphi will verify your identity and check for open trades, securities, pending transfers, fees, or unsettled items.

Your account can't be closed while securities are held, you'll need to sell or transfer them first. Any remaining settled cash will be returned per your approved instructions.

Email: support@adelphis.co

Phone: 1 (844) 233 3574

Hours: Monday to Friday, 9 AM to 6 PM ET

When contacting us, include your name, a description of the issue, date/time it occurred, and whether you were on the app or web platform. Never share your password by email.

Many retail brokers use a separate clearing firm to settle trades, maintain account records, and carry customer assets behind the scenes.

Adelphi is self clearing and carrying. As DTC/NSCC Participant #1476, Adelphi connects directly to key U.S. clearing and settlement infrastructure and carries customer accounts on its own books and records.

You work with Adelphi end to end for account servicing, clearing, settlement, and custody, without a separate clearing firm in the middle.

The Depository Trust Company (DTC) is a major U.S. securities depository that supports electronic custody and book entry movement of securities. The National Securities Clearing Corporation (NSCC) clears, nets, and settles many broker to broker securities transactions.

Direct participation means DTC records positions in Adelphi's participant account (#1476). For securities held in street name, DTC's nominee, Cede & Co., is the registered owner, and Adelphi's books identify each customer as the beneficial owner.

See the comparison below.

Several protections apply:

1. Customer Protection Rule, SEC Rule 15c3-3 requires carrying broker dealers to safeguard customer cash and securities. Fully paid securities generally must remain in the firm's possession or control, and required customer reserve amounts must be kept separate from firm operating funds.
2. SIPC coverage, Adelphi is a SIPC member. If a member brokerage firm fails and customer property is missing, SIPC protection may apply up to $500,000 per customer, including up to $250,000 for cash claims, subject to SIPC rules and eligibility.
3. DTC book entry custody, DTC records securities positions for participants such as Adelphi. Adelphi's books and records identify the customer who beneficially owns each position.

SEC Rule 15c3-3, the Customer Protection Rule, helps keep customer assets separate from a carrying broker dealer's own business assets.

In practice, Adelphi must maintain possession or control of fully paid customer securities. It must also calculate the customer reserve requirement and deposit the required amount of cash or qualified securities into a Special Reserve Bank Account for the Exclusive Benefit of Customers.

It is a separate account maintained at a qualified bank for the exclusive benefit of customers. Adelphi performs the SEC reserve calculation on the schedule required for the firm and deposits any required cash or qualified securities into that account.

Adelphi does not offer margin accounts or a fully paid securities lending program. Customer cash and securities are handled under applicable SEC custody, possession or control, and reserve requirements. Investing losses are still possible, and SIPC does not protect against market declines.

Adelphi operates under oversight and membership requirements from:

• SEC, the federal agency that regulates U.S. securities markets and broker dealers.
• FINRA, the self regulatory organization that examines broker dealers and enforces member rules.
• SIPC, a nonprofit membership corporation that helps protect eligible customers if a member brokerage firm fails. SIPC is not a regulator.
• DTCC/DTC/NSCC, Adelphi must meet applicable participant membership, operational, financial, and risk management requirements.

You can look up Adelphi Stock Brokers Inc. on FINRA BrokerCheck at brokercheck.finra.org. BrokerCheck shows the firm's current registration status, business information, and disclosed regulatory history. You can verify SIPC membership at sipc.org.

SEC Rule 15c3-1, the Net Capital Rule, requires broker dealers to maintain minimum liquid net capital based on their business and approved computation method. Think of it as a financial buffer designed to help the firm meet its obligations.

Adelphi is required to monitor its net capital and submit required financial reports. The exact minimum depends on the firm's business, balances, and applicable computation method.

Yes. As a registered broker dealer, Adelphi complies with applicable reporting obligations including:

• FINRA CAIS, customer and account information submitted to FINRA.
• CAT (Consolidated Audit Trail), required reporting of securities order and trade events.
• IRS Form 1099 and related tax reporting, year end reporting of applicable account activity.

Which reports apply depends on your account and activity.

Adelphi Stock Brokers Inc. is privately held and is not listed on a public exchange. You can review its registration and disclosure information through FINRA BrokerCheck.

All firm legal documents, including customer agreements, privacy policy, and applicable disclosures, are available at adelphis.co. You can also access the firm's FINRA BrokerCheck profile at brokercheck.finra.org.

Form CRS (Customer Relationship Summary) is an SEC required document for broker dealers that offer services to retail investors. It explains Adelphi's services, fees and costs, conflicts of interest, disciplinary history, and where to get more information. Adelphi's Form CRS is available at adelphis.co.

Contact support first: support@adelphis.co or 1 (844) 233 3574, Monday to Friday 9 AM, 6 PM ET.

If your concern isn't resolved, you may also:

• File a complaint with FINRA at finra.org/investors/have problem.
• File a complaint with the SEC at sec.gov/tcr.
• Contact SIPC at sipc.org for questions about asset protection.